Shipping Policy
Last updated: 18/08/2025
Processing time
Orders are processed within [1–3] business days (Mon–Fri, excluding holidays).
Delivery estimates
- United Kingdom: [5–12] business days after dispatch.
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International (if applicable): [7–20] business days.
Delivery times are estimates and may vary due to carrier delays or customs.
Tracking
You will receive a dispatch email with tracking information (where available).
Customs, duties & VAT
Orders delivered to the UK may be subject to import VAT/duties depending on the order value and fulfilment location. Customers are responsible for any charges imposed by customs authorities.
Address issues & failed delivery
Please ensure your address is accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses. Uncollected/returned parcels may incur reshipment fees.
Lost packages
If your package is significantly delayed or appears lost, contact contact@vibressastore.com. We will open an investigation with the carrier and assist with a solution.